Service with a smile

To follow up from the last blog, I thought I'd write a little more about customer service. Have you heard the expression: The customer is always right. I ask because a few years ago, I asked that question in a group and it was surprising to see so many people who...

How to lose customers (and referrals)

I recently had the most bizarre experience in a facebook group and figured I'd share it here with you, as a reminder of what not to do as a business owner... In this group, I was replying to another member's post. I said that I was right there with her, being tired...

I made a mistake…

These last few months, I've been recovering from major surgery AND major complications from that surgery. At the same time, I'm still trying to run my business. From the surgery, I have been dealing with "anesthesia brain" or possibly, at this point, I may have moved...
How to lose customers (and referrals)

How to lose customers (and referrals)

I recently had the most bizarre experience in a facebook group and figured I'd share it here with you, as a reminder of what not to do as a business owner... In this group, I was replying to another member's post. I said that I was right there with her, being tired...

read more
I made a mistake…

I made a mistake…

These last few months, I've been recovering from major surgery AND major complications from that surgery. At the same time, I'm still trying to run my business. From the surgery, I have been dealing with "anesthesia brain" or possibly, at this point, I may have moved...

read more
Do this one thing today for your business!

Do this one thing today for your business!

A quick tip to help you build your business... Today, I want you to look at your Facebook profile - your personal page (not your biz!). Do you have your business listed as your workplace? AND... Is it public so that if potential clients or customers take a look at...

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Never stop learning

Never stop learning

Today I wanted to hop in here with just a really quick note about LEARNING. [prefer to watch the IGTV video - click here] I'm emphasizing learning because someone recently told me that they no longer wanted to learn anything new for their industry. They didn't want to...

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What do you value most?

What do you value most?

Someone recently asked me what my top 3 values are. It was hard to pick just 3!! But I did narrow it down and one of them was "SERVICE". I work in service of others. To make the world a more happy, healthy and harmonious place. For those of you who don’t know, I’m a...

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The Facebook Algorithm

The Facebook Algorithm

You may have seen ads from online marketers claiming they have cracked the code on the Facebook algorithm and they are giving away the secret for $XXX. Well, I hate to break it to you but it’s not possible to understand the Facebook algorithm. From what we've all been...

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Is your website helping – or harming – your business?

Is your website helping – or harming – your business?

Something that really makes me frustrated in the online world: BAD WEBSITES In my 11 years of working in the online world, I have seen A LOT of them. Here’s what I’d like you to imagine: You walk into a Pottery Barn (or your favorite home décor store) and all of the...

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Musings on Small Business Saturday

Musings on Small Business Saturday

With the holiday season fast approaching, I thought I’d share today some musings on the starving artist myth, Small Business Saturday and how being vulnerable leads to true connection. I’ve found that the “starving artist” myth can quickly become a reality for...

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Is ego bad for business?

Is ego bad for business?

I’m a Grey’s Anatomy binge watcher and remember Christina making the statement that as surgeons, a certain amount of self obsession (ego) is needed. One might think that in order to be a successful small business owner, you also have to have an ego. To get ahead. To...

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