Service with a smile

To follow up from the last blog, I thought I'd write a little more about customer service. Have you heard the expression: The customer is always right. I ask because a few years ago, I asked that question in a group and it was surprising to see so many people who...

How to lose customers (and referrals)

I recently had the most bizarre experience in a facebook group and figured I'd share it here with you, as a reminder of what not to do as a business owner... In this group, I was replying to another member's post. I said that I was right there with her, being tired...

I made a mistake…

These last few months, I've been recovering from major surgery AND major complications from that surgery. At the same time, I'm still trying to run my business. From the surgery, I have been dealing with "anesthesia brain" or possibly, at this point, I may have moved...
Musings on Small Business Saturday

Musings on Small Business Saturday

With the holiday season fast approaching, I thought I’d share today some musings on the starving artist myth, Small Business Saturday and how being vulnerable leads to true connection. I’ve found that the “starving artist” myth can quickly become a reality for...

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Is ego bad for business?

Is ego bad for business?

I’m a Grey’s Anatomy binge watcher and remember Christina making the statement that as surgeons, a certain amount of self obsession (ego) is needed. One might think that in order to be a successful small business owner, you also have to have an ego. To get ahead. To...

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There is no secret ?

There is no secret ?

There is no secret   I originally did this blog as an IGTV (LOVE repurposing content!). I was wearing a hoodie and yoga capris – because as I mentioned in the video, it's a little bit chillier here in Costa Rica right now and while I’m not going to share with you...

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In Support of Strong Women

In Support of Strong Women

Here’s to strong women: May we know them, may we be them, may we ask them if they need some help every once in a while. I’ve written a message for strong women and those who care for but may not always see them. I’d love for you to have a look and, if you’re so moved,...

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How to get out of your own way

How to get out of your own way

To do anything good in this world, you gotta start with yourself. And often times, that means getting out of your own way. Here are 11 ways to do just that: ? Stop dreaming [which can also sometimes be called "procrastinating"]. Start...

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